Delivery estimates, from ordering to arrival
Our launch estimates include processing before dispatch, supplier preparation and transport. Processing currently allows 7–14 working days, including the time for payment funds to clear before we release the supplier order. Carrier transit is additional and included in the ranges below.
Working days exclude weekends and public holidays. These are estimates, not guaranteed arrival dates. If we become aware of a delay, we will contact you with an updated estimate. A delay update does not automatically extend an agreed deadline, and your statutory rights remain unaffected.
These initial estimates use a conservative processing allowance rather than an established delivery history. Please contact us before ordering if you need your fragrance for a particular date.
| Destination | Working days from order | Delivery charge |
|---|---|---|
| Finland | 13–22 | €14.95 |
| Austria | 12–21 | €10.60 |
| Belgium | 10–19 | €10.60 |
| Bulgaria | 12–21 | €11.85 |
| Czechia | 10–19 | €11.85 |
| Germany | 10–19 | €10.20 |
| Denmark | 10–19 | €11.85 |
| Estonia | 13–22 | €11.85 |
| Spain — mainland | 8–17 | €6.80 |
| Spain — Balearic Islands | 10–19 | €10.60 |
| France | 10–19 | €10.60 |
| Greece | 12–21 | €29.50 |
| Croatia | 11–20 | €13.15 |
| Hungary | 11–20 | €12.00 |
| Ireland | 14–23 | €10.60 |
| Italy | 10–19 | €10.25 |
| Lithuania | 13–22 | €11.85 |
| Luxembourg | 11–20 | €10.60 |
| Latvia | 13–22 | €11.85 |
| Netherlands | 10–19 | €10.60 |
| Poland | 10–19 | €13.15 |
| Portugal — mainland | 9–18 | €10.60 |
| Romania | 13–22 | €11.85 |
| Sweden | 12–21 | €13.55 |
| Slovenia | 11–20 | €11.85 |
| Slovakia | 11–20 | €11.85 |
The final delivery charge and any applicable tax or currency adjustment are shown at checkout. Delivery is charged separately; there is currently no free-delivery threshold.
Where we deliver
The table covers our current delivery areas. We do not currently offer delivery to Cyprus, Malta, Åland, the Canary Islands, Ceuta, Melilla, Madeira or the Azores, or to non-EU destinations. Product and postcode restrictions may also apply. If we cannot fulfil an order, we will contact you and arrange the appropriate resolution, including a refund where required.
Availability and dispatch
Products are dispatched by our fulfilment supplier in Spain. “Available to order” reflects the latest supplier availability check; it does not mean immediate dispatch or that stock is reserved before the supplier accepts the order. We recheck availability before releasing each order.
Tracking details are provided after dispatch when available. For an order update, contact us with your order number.
Returns and delivery problems
Request a cancellation or return through your Shopify customer account. Sign in using the email address used for your order. You can also contact us directly; using the portal is not a condition of exercising your statutory rights.
For online purchases, statutory withdrawal rights generally allow you to notify us within 14 days of receiving your goods, subject to the applicable exceptions explained in our returns policy. Opened or damaged packaging does not remove your rights concerning faulty or incorrectly supplied goods.
Contact us before sending a return so we can provide the appropriate instructions. Do not send it directly to the supplier or the dispatch address. If a bottle is leaking or damaged, ask us for safe return instructions first.
Your seller
Arkadum is operated by Impact Node Oy, Finland. Impact Node Oy remains responsible as your seller, including for delivery issues, returns and complaints.